Refund policy
Returns & Refunds
We want you to feel completely confident ordering from Stella Amoré. If your jewelry isn’t right for you, eligible items may be returned within 30 days of delivery for a refund.
U.S. returns are free. We provide a prepaid return shipping label, and there are no restocking fees.
Ready to start a return?
Sign in to your customer account, select the order and item you’d like to return, and submit your return request. We’ll guide you through the next steps.
If you need help at any point, contact Stella Amoré and we’ll be happy to assist.
Return Eligibility
Items should be returned in their original condition and with their original packaging when reasonably possible.
We understand that you may need to open, inspect, or try on your jewelry before deciding whether it’s right for you. Simply take reasonable care of the item while it’s in your possession.
Free U.S. Returns
Return shipping is free for eligible U.S. returns. Once your return request is approved, we’ll provide a prepaid return shipping label.
There are no restocking fees.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or different from what you ordered, submit a request through your customer account and let us know what happened.
We’ll make it right with a replacement or refund at no cost to you, depending on the situation.
Lost Orders
If your order hasn’t arrived, contact us so we can investigate the shipment.
If your package is confirmed lost or we determine that it cannot reasonably be delivered, we’ll provide a replacement or refund.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow up to 3 business days for Stella Amoré to process your refund after the returned item is received. Your bank or payment provider may require additional time for the refund to appear in your account.
Exchanges
Need a different piece? We’re happy to help.
Start a return through your customer account or contact us for assistance with an exchange. Return shipping within the United States is free.
Personalized & Custom Items
Personalized or custom-made items may not be eligible for return unless they arrive damaged, defective, or incorrect.
If an item has different return conditions, those conditions will be clearly disclosed on the product page before purchase.
Original Shipping Charges
Standard return shipping for eligible U.S. returns is free.
If you purchased an upgraded or expedited shipping service, the original expedited shipping charge is not refundable unless the return resulted from an error on our part.
Questions?
We want every Stella Amoré purchase to feel easy and protected.
If you have any questions or need help with a return, exchange, damaged item, or delivery issue, contact Stella Amoré and we’ll help make it right.